Privacy Policy

1. Who We Are

Right Touch Painting (“Company,” “we,” “us,” or “our”) is a family-owned residential and commercial painting company based in Littleton, Colorado, serving the greater Denver metro area since 2001. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website (righttouchpainting.com), request an estimate, use our services, or communicate with us — including through text messages (SMS/MMS).

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you request an estimate, schedule a service, submit a form on our website, call us, or otherwise interact with our business. This may include:

• Contact information — your name, phone number, and email address
• Service address — the property address where work is to be performed
• Project details — type of painting service requested (interior, exterior, residential, commercial), property type, scope of work, photos, or other project specifications
• Communication records — messages, call notes, and correspondence between you and our team
• Website usage data — pages visited, time on site, referring URL, browser type, and device information (collected automatically via cookies and analytics tools)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and manage painting services you have requested
• To send appointment reminders, scheduling confirmations, and job status updates
• To communicate with you about your estimate, project, or account
• To send promotional offers, seasonal specials, and company updates (with your consent)
• To respond to your inquiries and provide customer support
• To improve our website, services, and customer experience
• To comply with legal obligations

4. Text Messaging (SMS/MMS) Policy

When you provide your phone number and consent to receive text messages from Right Touch Painting, you may receive messages related to:

• Appointment reminders — estimate scheduling confirmations and reminders
• Job updates — crew arrival notifications, project status, and completion follow-ups
• Promotional messages — seasonal offers, discounts, and company news

To opt out: Reply STOP to any text message at any time. You will receive a single confirmation message and no further texts will be sent unless you opt back in.

To get help: Reply HELP to any text message, or contact us directly at (303) 226-0821.

To opt back in: Text START to the number you previously received messages from, or contact us directly.

Supported carriers: Our messaging service is compatible with all major U.S. mobile carriers including AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following limited circumstances:

• Service providers — trusted vendors that help us operate our business, such as our CRM platform (Paintforce), scheduling software, messaging services (Twilio), and website hosting. These providers are contractually obligated to use your information only for the purposes of providing services to us.
• Legal compliance — when required by law, regulation, court order, or other legal process
• Business protection — to protect the rights, property, or safety of Right Touch Painting, our customers, or the public

6. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit a website.

• Essential cookies — required for the website to function properly (e.g., form submissions)
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and secure data storage practices.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights & Choices

You have the following rights regarding your personal information:

• Opt out of text messages — reply STOP to any text message at any time
• Opt out of promotional emails — click the “unsubscribe” link in any marketing email
• Access your information — request a copy of the personal information we hold about you
• Correct your information — request that we update or correct inaccurate information
• Delete your information — request that we delete your personal information, subject to legal retention requirements

To exercise any of these rights, contact us using the information in Section 11 below. We will respond to your request within 30 days.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or our text messaging program, please contact us: